Privacy Policy

I. Introduction

This Privacy Policy explains how JASONCARLMORGAN® ("we," "us," or "our") collects, uses, protects, and shares personal information from users of our websites at jasoncarlmorgan.co.uk and app.jasoncarlmorgan.co.uk, as well as our related services.

By using our Platform and Services, you consent to the data practices described in this Privacy Policy. If you do not agree with these practices, please do not use our Services.

II. Definitions

For the purposes of this Privacy Policy:

• "Account" means a unique account created for you to access our Services.
• "Cookies" are small files placed on your device that enable various features and functionality.
• "Device" means any device that can access the Services, such as a computer, mobile phone, or tablet.
• "Personal Information" means any information that relates to an identified or identifiable individual.
• "Service Provider" means any third party that processes data on our behalf.

III. Information We Collect

Essential Information

We collect certain information that is necessary to provide our Services:

• Identification details: Name, address, email address, and phone number
• Payment information: Credit card details, billing address, and transaction history
• Account credentials: Username, password, and security questions
• Business information: Company name, VAT number, and business address (where applicable)
• Store data: Shopify store URL, product information, order data, and carrier preferences

Automatically Collected Information

When you access our Platform, we automatically collect:

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Language preferences
• Date and time of visits
• Pages viewed and actions taken
• Referral URLs

Information from Third Parties

We may receive information about you from third-party services you connect to your Account, such as:

• Shopify (store and order data)
• Payment processors (Stripe, PayPal)
• Shipping carriers (Royal Mail, courier services)
• Marketplace platforms (Amazon, eBay, Etsy)

IV. How We Use Your Information

We use your information for the following purposes:

Service Delivery

• Processing and fulfilling orders
• Managing your Account
• Providing customer support via Slack and other channels
• Syncing products to your connected stores
• Calculating shipping costs and arranging delivery

Communication

• Sending order confirmations and shipping updates
• Responding to your inquiries
• Providing service announcements and updates
• Sending marketing communications (with your consent)

Improvement & Security

• Analyzing usage patterns to improve our Services
• Detecting and preventing fraud
• Ensuring platform security
• Complying with legal obligations

V. Information Sharing

We share your information with third parties only in the following circumstances:

Service Providers

We work with trusted partners who help us deliver our Services:

• Payment processors: Stripe, PayPal
• Shipping carriers: Royal Mail, UPS, courier services
• Platform integrations: Shopify, Amazon, eBay
• Communication tools: Slack, email service providers

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

VI. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable sign-in functionality and maintain your session
• Remember your preferences
• Analyze how our Platform is used
• Deliver personalized content

You can manage cookie preferences through your browser settings. Please note that blocking all cookies may limit some functionality of our Services.

Types of Cookies We Use

• Essential cookies: Required for basic Platform functionality
• Analytics cookies: Help us understand how visitors use our Platform
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements (with consent)

VII. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure password hashing
• Regular security assessments
• Access controls and authentication
• PCI DSS compliance for payment card data

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your responsibilities: Please keep your password confidential and sign out of your Account when using shared computers.

VIII. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you close your Account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal purposes.

IX. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information
• Withdrawal of consent: Withdraw consent for marketing communications

To exercise these rights, please contact us using the details provided below.

X. Children's Privacy

Our Services are intended for users aged 18 and over. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us. We will take steps to delete such information from our systems.

XI. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

XII. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

XIII. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our Platform
• Updating the "Last updated" date
• Sending you an email notification (for significant changes)

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

XIV. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• WhatsApp: Chat with Jason
• Slack: Available to all registered users
• Email: retail@jasoncarlmorgan.com

We will respond to your inquiry as soon as possible, typically within 48 hours.